Key Function/s:
To renew, reinstate, reconnect, collect and upgrade appropriate products and services of cancelled and existing customers to generate positive experiences and revenue for OSN. To manage all inbound and outbound call activity and regularly contact existing customers to secure and grow new and existing revenue through conversion targets and retention activities.
Duties & Responsibilities:
• To answer all retention inbound calls while meeting the telephone performance standards.
• Contacting existing and potential OSN regional customers according to preset outbound campaigns and outbound calling.
• Handle customer inquiries, complaints, Billing and service requests. Hence repairing trust, increasing customer retention, and winning back customer loyalty.
• To achieve and exceed individual retention and revenue targets.
• To achieve and exceed Key performance Indicators.
• To handle workload within set deadlines
• To be fully aware of OSN's product portfolio, maintaining full awareness of product knowledge, business rules, campaign activity and process.
• To develop and maintain an awareness of competitor profiles.
• Meet weekly and monthly performance benchmarks in speed, accuracy and volume.
• To provide feedback to team and management as required supporting an open culture conducive of target achievement and customer service excellence.
• To actively contribute, participate and work effectively towards attaining the team's business goals.
Job Details
| Date Posted: | 2012-12-30 |
| Job Location: | Al Farawaniyah, Kuwait |
| Job Role: | Customer Service |
| Company Industry: | Arts/Entertainment/and Media |
| Joining Date: | 2013-01-15 |
Preferred Candidate
| Career Level: | Entry Level |
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