As a Support Engineer you will be a member of our Global Customer Support team, operating from Amsterdam, Dubai and Singapore.
This department is responsible for all incident management activities. Our Support Engineers therefore take full ownership of a pending technical issue until resolved.
Your primary tasks and responsibilities will be to:
- Pro-actively communicate with channel-partners concerning incoming incidents and register these findings in trouble tickets (focus on Japanese speaking Customers);
- Resolve technical issues involving clients' network connections by analyzing / troubleshooting the incident and proactively coordinating the repair process with third party providers / suppliers;
- Manage the channel-partner relation by means of proactive communication throughout the entire esolution process so that the client experiences the problem as fully and adequately resolved by Expereo;
- Perform technical acceptance testing on newly provisioned services to ensure quality of delivery in accordance to Expereo standards;
- Administrate the process of technical support accurately and share findings with colleagues;
- Participate in project teams as necessary to support the business.
Job Details
| Date Posted: | 2013-03-15 |
| Job Location: | Dubai, United Arab Emirates |
| Job Role: | Support Services |
| Company Industry: | Telecommunications |
| Joining Date: | 2013-04-01 |
Preferred Candidate
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