MAIN FUNCTIONS
Achieve the unit's targets in terms of sales, collection, market growth.
Provide technical assistance to existing clients.
ESPONSIBILITIES:
Customer Relations Management
In all interactions with third parties and existing or potential customers, promotes the image of the company by demonstrating professionalism, reliability and technical knowledgeableness, and upholds the high standards of the company.
Establish, develop and maintain business relationships with current and prospective customers via regular visits to enquire on ongoing projects, and to present RGCO's products range.
Create a knowledge base on existing customers highlighting profile, share, value opportunities, etc
Systems Sales
In case of new clients, enquire on their status and make recommendations as to their categorization regarding applicable discounts & payment conditions, and submit to unit head for approval.
Prepare quotations based on the specifications received from the customers and apply the company's pricing & discount policy per customer and product type.
Negotiate quotations with clients, take into consideration their remarks and feedback and reviews the offers as deemed appropriate while remaining within the limits of the company's set pricing policy. Seek advice from Systems BU Manager.
Oversee quotations issued by the sales team and ensure they are made in conformity with the company's sales policy in terms of pricing, discounts, credit limits and terms of payment.
Send quotations to sales assistant for final formatting and documents preparation, review before sending to clients.
Verify stock availability of quoted items, enquire on lead times, and inform customers of delivery terms in case of running projects.
Prepare sales orders and submit to unit head for final approval.
Follow up on the resolution of clients' problems and complaints.
Coordinate sales effort with other company's staff (marketing, invoicing, accounting, logistics and technical bureau) for creation of account (if applicable), delivery and invoicing in order to ensure client's satisfaction.
After Sales
Coordinate with technical support regarding claims of defect items, and visit clients on site as requested.
Target Setting & Achievement
Participate in sales forecast by collecting and reporting all relevant information.
Ensure sales targets are met, in terms of volume, product family.
Assume overall responsibility of collection for client portfolio.
Monitor clients' credit limits and ensure their balances are within the acceptable ranges set by the company.
Follow up on payments and ensure receivables are collected in a timely manner.
Market Feedback and reporting
Provide market feedback regarding customer needs, customer satisfaction, pricing, competition, and potential for new products and services to management via regular reports as per management request.
Job Details
| Date Posted: | 2013-05-23 |
| Job Location: | Beirut, Lebanon |
| Job Role: | Sales |
| Company Industry: | Construction |
Preferred Candidate
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