Keys and Responsibilities :
•Understands sales & marketing processes involved in wining new business and expanding relationships with existing customers.
•Develops CRM strategies and related implementation budgets. Prioritizes CRM initiatives based on discussions with key stakeholders.
•Creates CRM functionality specifications to best support sales, marketing and business processes, needs and budgets
•Analyses of current database systems and management. Implements robust strategy and best practice to maintain data bases on existing systems.
•Creates and maintains various customer data bases which indemnify the customers through their various demographics and spending habits
•Mines data in complex database
•Manages a team of Data analysts and data entry
•Formulates and maintains various reports and dashboards
•Responds to CRM user inquiries or reported problems in a timely fashion
•Analyzes and resolves CRM program issues in a timely and accurate manner as well as monitors data quality
•Creates and edits user profiles
•Works closely with sales & marketing to ensure high rate of return on CRM investment
•Maintains relationship with CRM application vendor and service providers as applicable
•Stays abreast of CRM solutions and development in the industry
•Maintains outmost confidentiality on all documents, correspondence, research records, business data etc.
•Establishes annual department expense budget to remain within the boundaries of department's approved budget
•Complies with all company rules, code of ethics and general business practices
•Attends and participates in various department and company meetings
•Performs other duties as assigned
Job Details
| Date Posted: | 2013-01-20 |
| Job Location: | Al Kuwait, Kuwait |
| Job Role: | Technology/IT |
| Company Industry: | Retail/Wholesale |
Preferred Candidate
| Career Level: | Mid Career |
| Degree: | Bachelor's degree / higher diploma |
Apply Now - Jobs in Kuwait - Search All Jobs
No comments:
Post a Comment