Bayt.com Jobs: Maintenance Supervisor - Qatar National Broadband Network

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Maintenance Supervisor - Qatar National Broadband Network Jan 9th 2013, 17:01 Division: Operations Department: Network Operations & Maintenance Reports to: Outside Plant Maintenance Manager Subordinates: Plant Protection Officer Job Summary • Responsible for supervising and ensuring that all network related maintenance trouble tickets are completed in timely manner in coordination with the assigned vendors. Main Responsibilities • Identify, troubleshoot, isolate, and clear network events and alarms in coordination with the Q.NBN's NOC in coordination with the vendor. • Coordinate with the vendor to provide the required technical support to NOC and other operations teams with regards to network infrastructure. • Ensure timely repair fault and test services and update Help Desk with status of the repair. • Manage & follow up all network incidents damaged cases in coordination with plant protection officer, maintenance vendors & governmental entities. • Ensure compliance with the escalation model depending on the severity of the maintenance issue. • Monitor the network performance and logs and act against abnormalities as per the method of procedures and operations guidelines. • Supervise the preventive maintenance tasks as per the plan covering the network elements and network facilities in the sites. • Perform the required tasks related to planned works and activities in the network in coordination with Outside Plant Maintenance Manger and NOC team. • Prepare statistical reports on the faults and maintenance activities and highlight any reoccurring required maintenance activities. • Prepare periodic reports about the routine activities and network performance including running circuits. • Maintain and continuously update the repair log for reference. • Ensure processes and procedures are strictly followed and met. • Provide 24/7 emergency call-outs to NOC team for critical and urgent activities in coordination with the Outside Plant Maintenance Manger. • Monitor performance of third parties against defined SLA. • Review all reports prepared by subordinates and prepare periodic reports with respect to the Outside Plant activities and achievements to be submitted to the direct supervisor. • Recommend training needs of subordinates and evaluate the outcomes of training courses in coordination with HR. • Evaluate subordinates and recommend annual raises according to their performance. • Practice duties and roles in line with the authorities as illustrated in the authority matrix. • This covers the key responsibilities to be performed, but is not all inclusive. It doesn't preclude other responsibilities from being assigned and undertaken. Job Details Date Posted: 2013-01-09 Job Location: Doha, Qatar Job Role: Technology/IT Company Industry: Telecommunications Preferred Candidate Career Level: Management Degree: Bachelor's degree / higher diploma Apply Now - Jobs in Qatar - Search All Jobs

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