Work closely with Facilities Management, Project Managers & Contractors to effectively manage the various projects
Develop policies and procedures to promote establishment and maintenance of meaningful communications between internal and external clients and staff
Develop Service level Agreements for processes and devised monitoring systems for the Handover team and Home orientation team.
Introduce the Total Quality Management process for the delivery of apartments prior to Handover of units to customers.
Develop, implement & document department work flow processes, procedures and communication standards.
Implement strategies, procedures and undertake quality improvement programs for the handover team and home orientation team.
Recommend policies and operating procedures as needed to ensure positive client and company relations.
Contribute to fiscal planning and make budgetary recommendations.
Work closely with finance department for the calculation of service charges for various projects.
Prepare regular reports and analysis setting forth progress, future planning and forecasting with recommendations for improvement.
Provide continuous input on improving the operation, design and supervision of the CRM system.
Manage and lead the customer service division; including but not limited to interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems
Job Details
| Date Posted: | 2013-02-26 |
| Job Location: | Dubai, United Arab Emirates |
| Job Role: | Marketing/PR |
| Company Industry: | Real Estate |
Preferred Candidate
Apply Now - Jobs in UAE - Search All Jobs
No comments:
Post a Comment