Business Segment
Healthcare Eastern & African Growth Markets
About Us
GE Healthcare's Healthcare Systems business provides a wide range of technologies and services for clinicians and healthcare administrators that can help caregivers improve the consistency, quality and efficiency of patient care everywhere. These technologies help provide fast, non-invasive ways for doctors to see broken bones, diagnose trauma cases in the ER, view the heart and its function, or identify the early stages of cancers or brain disorders. With X-ray, digital mammography, CT, MR and Molecular Imaging technologies, GE creates industry-leading products that allow clinicians to see inside the human body more clearly than ever. In addition, with efforts in ultrasound, ECG, bone densitometry, patient monitoring, interventional imaging, incubators and infant warmers, respiratory care, anesthesia management and a wide range of technologies and services for clinicians and healthcare administrators, GE's Healthcare Systems business enables clinicians to provide better care for millions of patients every day - from wellness check ups to advanced diagnostics to life-saving treatment. Quality: GE Healthcare is committed to Quality and Compliance in every decision we make & every action we take, believing that this benefits patients, customers, and our business. We support Quality and Compliance in all that we do through two fundamentals: -The Spirit ... the integrity of our products, processes and actions -The Letter ... the adherence to the rules to make sure our products and practices are in compliance with applicable laws and regulations. What makes GE Healthcare different? Leadership & Learning - Learning is more than a classroom activity. It's how we come together to embrace change, develop skills for change, and get energized. GE spends more than $1 billion annually in employee development and leadership training. What makes GE Healthcare different? High-integrity business practices - Ours is an invigorating, high performance environment that emphasizes high-integrity business practices. We seek to lead in workplace and marketplace integrity by respecting the human rights of everyone touched by our business, and by enforcing legal and financial compliance.
Role Summary/Purpose
Participates in the daily operations of the Service Center
Essential Responsibilities
The Service Center Specialist serves as the primary contact between the customer and GEHC Service Support. Call Center specialists are the face of GE Healthcare to our highly valued customers. Specific resposibilities include: Quality Specific Goals: Aware of and comply with the GEHC Quality Manual, Quality Management System, Quality Management Policy, Quality Goals, and applicable laws and regulations as they apply to this job type/position. Complete all planned Quality & Compliance training within the defined deadlines. Identify and report any and all customer quality or compliance concerns immediately to the Quality Organization. I dentify and report any personal quality or compliance concerns immediately to the Quality Organization. Insure timely dispatch closure. Ensure completion of all field modifications instructions (FMI's) within prescribed timeframe. Participate in continuous improvement activities by identifying and appropriately escalating process and product quality gaps, providing solutions when possible.
Qualifications/Requirements
Associate's degree, or equivalent work experience. - Prior demonstrated experience working in a Customer service role. Preferred Qualifications: Demonstrated understanding of the product area as it relates to the customer segmentDemonstrated analytical thinking/problem solving abilityAbility to think clearly and quickly and empathize in high-pressure clinical situationsTenacity & creativity in handling customer issues
Desired Characteristics
Job Details
| Date Posted: | 2013-02-27 |
| Job Location: | Riyadh, Saudi Arabia |
| Job Role: | Other |
| Company Industry: | Other |
Preferred Candidate
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