Bayt.com Jobs: IT Service Manager - The National Health Insurance Company (NHIC) - Supreme Council of Health (SCH)

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IT Service Manager - The National Health Insurance Company (NHIC) - Supreme Council of Health (SCH)
Jun 13th 2013, 06:13

The National Health Insurance Company (NHIC) manages and operates Qatar's Social Health Insurance Scheme. The scheme will provide mandatory basic health insurance coverage for citizens, foreign residents and visitors in the country. The scheme represents an important pillar of Qatar's National Health Strategy ensuring affordable access to state-of-the-art healthcare for everyone in the country, driving transparency and quality improvement across the system and offering members free choice of providers.
Responsibilities:
 Assist the CIO in the setup and operation of Third Party Administrator (TPA) and other outsourced contract schedules on the ICT Services and Operations provided.
 Input to the definition of the service management performance indicators and reporting requirements for NHIC.
 Planning and implementation of in-house ICT services and the organization's internal ICT infrastructure.
 Management of the organization's network security policy and compliance monitoring.
 Day to day service management of technology services delivered through the TPA.
 Manage/oversee development & testing of the incident, problem management systems and Disaster Recovery Plans.
 Oversee the administration and maintenance of computer stations and software for company programs and employees; this includes end-user administration, updates, deployments and support.
 Set up business continuity and disaster recovery plans. Monitor systems backups, storage, retrieval, archiving and problem management systems.
 Oversight of all IT service help desk MI and measurement, monitoring performance and ensuring that repetitive incidents are resolved through problem management.
 Engagement with stakeholders on all levels to help resolve ICT system-related issues and provide timely information
 Build and maintain vendor relationships and manage purchase of HW/SW products, in conjunction with the IT Director.
 Manage purchasing of all software, hardware and other ICT system supplies, in conjunction with the CIO/ICT Director.
 Ensure that company technology assets are identified and maintained responsibly.
 Ensure that the company's technology service policies are enforced and aligned to the standards set forth by the State of Qatar's Supreme Council of Information and Communication Technology.

Job Details

Date Posted: 2013-06-13
Job Location: Doha, Qatar
Job Role: Technology/IT
Company Industry: Healthcare, other; Insurance

Preferred Candidate

Career Level: Management
Degree: Bachelor's degree / higher diploma

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