Role Overview: Accountable for the successful delivery at a Regional/local level to the business of a highly efficient and valued customer facing GCO training service working across all AfME markets. Contribute to global training strategy. Develop and execute regional/local training strategy aligned to global and the AfME Region. Lead Regional training team and localization of global materials driven by business need.
Role Definition, Key Responsibilities & Accountabilities
*Establish and lead the AfME GCO training team across multiple countries and or geographies with appropriate skills, development and capability to deliver the GCO training charter and vision
*Lead delivery of brand and skills curriculum training across all markets
*Contribute to development of global training strategy and lead development of regional strategy and business needs prioritization
*Input into development of global brand and skills/tools curriculum and materials
*Deliver business results - in partnership with the business and through continued focus on business "fundamentals" and innovation.
*Partner with local business leaders to establish an annual partnership agreement (SLAs) with clearly agreed priorities and expectations. Have clear understanding of local business needs and priorities and ability to execute to plan and within budget.
*Work with business partners to aggressively prioritize needs and manage demand; partner effectively with COE providing regional insights and needs.
*Partner with COE on learning innovations, systems and pilot programs
*Manage training budget, people resources and legacy local/regional systems
*Measure and demonstrate success of training interventions - demonstrate value. Metrics dashboard and collection of data
*Member of GCO Regional LT
*Drive operational excellence culture
*Compliance and COE alignment with local legal practice
Functional, Business & Technical Competencies
*Run training as a business. Understanding of how training links to business outcomes
*Demonstrable business leadership, strategic understanding and commercial experience
*Strong strategic thinking skills to ensure innovation and leadership of new operating model.
*Track record of working collaboratively across functions and markets
*Experience in change leadership and change management
*Stakeholder Management at a senior management level
*Operational and strategic thinking
*Budget management - financial acumen
*Ability to measure and assess training outcomes of programs delivered
Performance Measures
*Budget management
*Delivery of agreed Annual partner plans (SLAs)
*Org interaction -interaction with key country stakeholders and ability to prioritize needs.
*Collaboration with COE
*Org interaction - Feedback from key regional stakeholders on value provided to business.
*Engagement - GCO training and FF regionally
*Time to proficiency
*Training Outcomes of programs delivered
Skills and Experience
*Masters degree in business management or related disciplines
*Proven leadership of delivering complex service solutions across geographies, experience managing large projects in a virtual environment
*Proven pharma commercial experience
*Experience in a sales / customer-facing role
*Experience in driving change across organization at regional and local levels
*Regional understanding of the business
*Strong communication and negotiation skills
*Proven ability to align and facilitate alignment across regional and functional groups to achieve results
*10+ years of Training experience in the service areas of content development and delivery
*5+ years of Management / team leadership experience
*Ability to tolerate a high level of ambiguity
*Passion for excitement, change and innovation
Job is virtual.
Job Details
| Date Posted: | 2013-09-10 |
| Job Location: | Dubai, United Arab Emirates |
| Job Role: | Other |
| Company Industry: | Sales |
Preferred Candidate
| Career Level: | Entry Level |
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