About the Business:
Al-Futtaim Plug Ins
Plug-ins Electronix, a member of the Al-Futtaim Group's electronics division, is the largest multi-brand electronics and IT retailer in the UAE. Representing over 300 leading brands, the electronics powerhouse is currently situated in Dubai Festival City, BurJuman, Al-Ghurair City, Souk Madinat Jumeirah, Marina Mall (Abu Dhabi) and Dubai Mall. Plug-ins Electronix enjoys high-brand recognition across the Middle East and is known for its leadership position and trend-setting initiatives. Reputed for its extensive range of products, the electronics retail chain is underpinned by a team of product-savvy salespersons who guide and assist customers in their purchasing decisions.
About the Job:
In this job, you will be responsible for:
* Ensuring that whist the guidelines relating to handling returns and exchange are consistently adhered to, the customer service levels are consistently met and exceeded by the store staff at every point of customer * Keeping records of the inventory of customer products sent for repairs as well as repair of stock items, for the purpose of ensuring stock credibility as well as controlling the down time, as it would have direct impact on customer satisfaction with the service provided * Identifying the nature of complaint in product * Monitoring the delivery and installation schedule, plan schedule and road maps for the drivers, ensure that all the products and accessories required for a customer delivery are included * Providing support to the sales.
Job Details
| Date Posted: | 2013-09-26 |
| Job Location: | Al Ain, United Arab Emirates |
| Job Role: | Customer Service |
| Company Industry: | Customer Service |
Preferred Candidate
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