Bayt.com Jobs: Customer Service Representative | Hertz - Al Futtaim Group

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Customer Service Representative | Hertz - Al Futtaim Group Nov 4th 2013, 06:00 About the Business: Hertz is the worldwide market leader in car rental and leasing. It has been in operation since 1918. With over 7,000 locations in more than 150 countries Hertz manages over 700,000 vehicles around the world.The Hertz UAE franchise started in 1993 and has grown into an operation that is the top car rental and leasing company in the UAE. Hertz has the largest purpose built rental facility in the Middle East, the largest airport counter in Dubai and the youngest fleet in the market. The company continues to strengthen its position in the market by consistently introducing innovative and customer focused services, as well as regularly training its staff at all levels. About the Job: We are currently looking to recruit highly enthusiastic Customer Service Representative for our Hertz team based in Dubai. Reporting to the Branch Operations Manager the job purpose is as follows: To improve overall customer satisfaction by ensuring that the customer is dealt with in a pleasant and professional manner by adhering to agreed Hertz standards concerning Vehicle delivery and collection, service and maintenance, end of contracts, exchanges and transfers.   * Supervising/Guidance Acting as a mentor to the drivers to help them understand the importance of delivering a great customer service experience. Ensure they understand what is expected from them at work to meet the overall department targets. * Reporting Take on ownership of additional reporting such as Daily vehicle inventory, registration renewal, vehicle check in, excess mileage, etc to improve the overall efficiency of the department. * Service Advisor Attend to customer queries concerning service and maintenance. Book the vehicle for its periodic service and maintenance based on its current mileage. * Customer complaints and resolution Ensure all policies and procedures are strictly adhered to ensure customer satisfaction. Where required customer challenges are escalated to the Supervisor/Manager as per process agreed. * Registration Renewal Ensure all rented vehicles have an updated registration copy. All expired/expiring vehicle registrations are renewed on time. Job Details Date Posted: 2013-11-04 Job Location: Dubai, United Arab Emirates Job Role: Sales Company Industry: Customer Service Preferred Candidate Career Level: Mid Career Apply Now - Jobs in UAE - Sales Jobs in UAE - Search All Jobs

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