Bayt.com Jobs: Area Operations Manager - Liwa Trading Enterprises

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Area Operations Manager - Liwa Trading Enterprises Apr 15th 2013, 06:28 Reports to: Operations Manager Supervises: Stores Supervisor/ Sr. Store Supervisors Key Accountability  Maximise stores sales across brands  Improve footfalls conversion  Optimise operating costs  Ensure training and development of sales staff  Enhance customer satisfaction  Ensure adherence to VM standards  Minimise shrinkages  Adhere to stores operating policies and procedures across all stores Supervisory Activities  Ensure adherence of companies policies and procedures  Ensure highest level of customer service and customer satisfaction  Ensure implementation of visual merchandising activities across all brands and stores  Ensure timely stock taking across locations  Ensure adherence to post sales services and customer returns policies  Ensure timely response for customer feedback and timely implementation of suggestions, if required  Ensure that stock levels are reviewed and stock replenishment is done in timely manner  Ensure that any paperwork including stock invoices and transfer out documentation is controlled and any discrepancies are checked and reported  Ensure that pay units are operating efficiently  Ensures sales staff follows company policy on service and pay-point procedures  Ensures the maintenance of the highest hygiene and safety standard in the Store  Ensures staff rotas are followed, etc. Meal breaks, days off.  Plans staffing schedules and ensures adequate staff coverage  Ensure housekeeping and cleaning standards are adhered  Handle and resolve sales staff grievances  Ensure safety standards are adhered across locations  Ensure implementation of security measures across all locations to minimize shrinkage  Ensure accurate cash management at stores  Ensure timely collection and return of merchandise from warehouses Execution Activities  Assist brand managers in the implementation of visual merchandising plans  Implement standards for store layout, product displays and customer service  Assist operations manager in identifying areas of improvement for  Increasing footfalls,  Conversion of footfalls  Sales of merchandise at full price  Reducing costs of operations  Improving customer's shopping experience across locations  Visit stores frequently to ensure adherence of standards and monitoring performance  Analyse weekly sales floor coverage  Conduct competition stores visits are conducted regularly for gathering competitive intelligence  Implement customer loyalty programs across locations  Evaluate and train staff for improving efficiency of operations  Introduction of best practices for efficient working of stores  Implement staffing norms for stores in line with Liwa's stores standards Co-ordination Activities  Co-ordinate with brand managers for visual merchandising activities  Coordinate with freight supervisor for delivery of stocks at warehouse  Co-ordinate with IT department for stock taking and any issues related to the same at warehouse or at stores locations Job Details Date Posted: 2013-04-15 Job Location: Abu Dhabi, United Arab Emirates Job Role: Management Company Industry: Retail/Wholesale Monthly Salary: US $3,000 Preferred Candidate Career Level: Mid Career Gender: Male Degree: Bachelor's degree / higher diploma Apply Now - Jobs in UAE - Search All Jobs

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