Reports to : Area Operations Manager
Supervises : Sales Assistant / Senior Sales Assistant
Key Accountability
Maximized stores sales for the specific brands
Improve footfalls conversions
Enhance customer satisfaction
Ensure adherence of VM standards
Minimize shrinkages
Adhere to stores operating policies and procedures across all stores
Staff training & development
Product knowledge training
Mystery shopping standards
Career progression & staff development
Plan & organize promotional events
Managing the team performance
Controlling the merchandise in the store
Supervisory Activities
Ensure highest level of customer service and customer satisfaction
Ensure housekeeping and cleaning standards are adhered across select locations
Ensure safety standards are adhered across locations
Ensure adherence of post sales services and customer returns policies
Ensures that merchandise is inspected on receipt by the department, checks for damage, shortage, etc.
Ensure timely response for customer feedback and timely implementation of suggestions, if required
Handle and resolve sales staff grievances
Ensure timely collection and return of merchandise from warehouses
Execution Activities
Adhere to companies policies and procedures of retail operations
Monitors and controls the efficient operation of the pay units
Monitors all types of payments including credit cards, foreign currency, refunds, exchanges, etc
Ensures that the merchandise in the department is displayed as per the standards established by the company
Ensures sales staff follows company policy on service and pay-point procedures
Ensures the maintenance of the highest hygiene and safety standard in the Store
Ensures staff rotas are followed, etc. Meal breaks, days off.
Plans staffing schedules and ensures adequate staff coverage
Assist brand managers and visual merchandisers in the implementation of visual merchandising plans
Reviews stock levels and initiates requisitions, stock replenishment and inventory counts and gets feedback from sales team
Assist in timely stock taking across locations
Ensure that any paperwork including stock invoices and transfer out documentation is controlled and any discrepancies are checked and reported
Monitor and implementation of security measures across select locations to minimize shrinkage
Develop weekly sales floor coverage
Implement standards for store layout, product displays and customer service
Analyze slow moving, non-moving and obsolete items and recommend course of action for disposing such stocks to the Assistant Manager - Area Operations / or brand managers
Provide suggestion to Assistant Manager - Area Operations / Operations Manager in identifying areas of improvement for
Increasing footfalls,
Conversion of footfalls
Sales of merchandise at full price
Reducing costs of operations
Improving customer's shopping experience across locations
Evaluate and train staff for improving efficiency of operations
Manage accurate cash management at stores
Co-ordination Activities
Co-ordinate with visual merchandiser for visual merchandising activities
Job Details
| Date Posted: | 2013-04-15 |
| Job Location: | Dubai, United Arab Emirates |
| Job Role: | Management |
| Company Industry: | Retail/Wholesale |
| Monthly Salary: | US $3,000 |
Preferred Candidate
| Career Level: | Mid Career |
| Degree: | Certification / diploma |
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