Bayt.com Jobs: Electrical, Electronics, and Communications Engineering - Zain Group - Saudi Arabia

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Electrical, Electronics, and Communications Engineering - Zain Group - Saudi Arabia Jan 10th 2013, 17:59 Job Summary: To conduct network monitoring and control the change requests. Manage network fault, create and follow all tickets related to service impact or cutomer complaints untill they are resolved.                          Roles and Responsibilities: 1- Actively to do network surveillance and problem tracking processes. (FM) 2- To promote the NOC in the role of logical hub for all network activities, encompassing surveillance, field activities, change management etc. Ensure that all levels of network maintenance and support are utilized in a timely manner in line with agreed service levels. (FM) 3- Assure communication flow of trouble tickets among the several competence groups in NOC. FLM, SLM / Care and third party support groups.Follow up open trouble tickets till closure every 30 min. (FM) 4- Guarantee timely issue of network reports to all interested parties. Deliver regular reports on SLA activity, Performance and quality. (PM) 5- Monitor and control the execution of change requests in the live network (PM/CM) Job Details Date Posted: 2013-01-10 Job Location: Saudi Arabia Job Role: Engineering Company Industry: Telecommunications Preferred Candidate Career Level: Entry Level Gender: Male Apply Now - Jobs in Saudi Arabia - Search All Jobs

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