Overall responsible for the entire operational activities of Cash Solutions Business Unit of G4S Qatar. Day-to-day affairs include:
General Tasks:
Implement & ensure overall quality control of Operations as per guidelines, vision of business unit & the company.
• Ensure a healthy, warm, responsible & honest environment amongst all direct & indirect staff.
• Ensure overall quality, implementation of all operating, security & safety procedures, service delivery standard & time etc related to all Cash Solutions product related operational activities:
o ATM cash forecasting, replenishment, FLM & SLM activities
o CIT Operational Mapping
o Cash Centre activities
o Teller Services activities
o Any other Cash Services products
• Organize weekly Operations meetings with the CS Departmental managers, ISD and Administration
• Once a week visit hub & ensure all quality control of CS Operations as per guidelines, vision of the business unit & the company.
Safety, Security and Incident Management:
• Responsible for entire safety, security and any loss / criminal / administrative offenses of the business unit
• Coordinate with CS's Internal Security Department, Security & Group compliance Head all aspects related safety, security of the operations.
• Maintain liaison / coordination with law enforcement agencies, local police stations, fire brigade, hospitals for assistances related any loss / accident / criminal / administrative offenses of the CS branches
• Ensure quality & maintain service delivery standard of the business division by both overt & covert method (Supervision, Monitoring & Surveillance Activities)
• Ensure all electronic security system & equipment's are in working condition.
• Conduct Periodic Review security & safety procedures of the branch including manned security personnel, electronic security equipment, physical security of the branch office, hub, cash center or any other facilities
Customer Relationship:
• Monitor Key Accounts and develop & build customer relationship
• Ensure periodic courtesy customer visits
• Assist departmental managers to resolve customer complaints/concerns.
• Ensure customer correspondences are responded within 01 business day
• Advise & assist Control Room to issue timely information & advise for the "CAP" program
Business Development Activities:
• Prepare a business development & yearly budget achievement plan for "Cash Solutions" with Business Development Manager & Business Unit Head.
• Coordinate with Cash Solutions Departmental Heads on sales
• Supersede or at a minimum achieve both the business unit's yearly "Sales & Income" budgets.
• Assist other Cash Solutions Departmental Heads in starting up assignments, personnel, equipment & vehicle etc.
• Ensure validity of, timely renewal, review, and filling of all contracts/contracts related correspondences
Invoice & Collection:
• Identify & assist in discontinuation of services with customers with bad payment habits.
• Ensure that service stoppage against customers with long over dues
Finance & Administration:
• Monitor and supervise all expenses incurred by the branch by following laid down financial procedures
• Ensure proper & on time submission of all expense claims and related information to Business Unit's Administration Department.
• Ensure proper & on time submission of all duty roster/deduction information of wages of direct staff and related information to Business Unit's Administration Department.
Insurance, Licenses, Vehicle Registeration, Fitness:
• Ensure validity of, timely renewal, review, and filling of all Insurance, Licenses, Vehicle Registration, Fitness
• Provide reports and forward them to CS's Administration Manager
Job Details
| Date Posted: | 2013-01-02 |
| Job Location: | Doha, Qatar |
| Job Role: | Management |
| Company Industry: | Security |
| Joining Date: | 2013-02-01 |
Preferred Candidate
| Career Level: | Management |
| Degree: | Bachelor's degree / higher diploma |
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