Position Objective:
This position is responsible for processing of Purchase Orders and following up on actions for the customer with other functions within Cooper Middle East. This position works in co-operation with the inside sales team as well as the customers for the region.
The incumbent has to understand the process how we are working today and what is necessary to change the focus into a customer focus. Therefore the incumbent has to understand the needs of the customers (VOC), mirror that on our service provided, gap analysis and work on the process including implementation to drive the cultural change from a manufacturing driven company to a customer driven company.
The incumbent has the responsibility to handle the day by day operation of our local Customer Center and actively support and drive initiatives like: Improvement of on-time-delivery, reduce the time required for inquiries, quotes, manufacturing and new product development oriented on customer needs. The incumbent provides the customers with tools to help them create value for their own customers.
He trains the staff to be absolute customer oriented and change the mental attitude in the direction that customers are the top priority. In so doing he reduces external quality costs
Position Accountabilities:
The incumbent will control and process delivery order and coordinate and monitor status of orders to ensure that on time delivery performance objective is achieved.
•Ensure all Purchase Orders are updated into the system and confirmations sent to the customer in a timely manor.
•Process delivery note and related documents and coordinate with Warehouses/Factories for delivery.
•Attend/ respond to telephone orders/fax/emails. Communicate and convert to system for planned orders.
•Provide prompt and accurate feedback to customers and sales department on orders and delivery status.
•He/she will be responsible for smooth cooperation with all needed interfaces in order to assure satisfying accomplishment of customer needs.
•Coordinate delivery schedules with parameters given by production and customer needs.
Job Details
| Date Posted: | 2013-02-02 |
| Job Location: | Dubai, United Arab Emirates |
| Job Role: | Customer Service |
| Company Industry: | Oil/Gas |
| Monthly Salary: | US $3,000 |
Preferred Candidate
| Career Level: | Mid Career |
| Degree: | Bachelor's degree / higher diploma |
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