The Position:
Operationally manage (on shift) the delivery of various lounge services, including food, beverage, ambience and service elements at the Dubai Airport. This is in support of the Emirates vision of becoming a top 100 global brand. Through regular review of customer preferences, influence the development of lounge facilities and services through active liaison with the Product Development section as well as the Manager Support Services.
Job Accountabilities:
Ensure that premium customers are consistently provided with the highest quality of service through an inspired lounge team.
Constantly seek customer feedback and opportunities to develop the lounge product in keeping with the continuous improvement framework.
Responsible for the presentation of all products eg food, beverages, magazines, shoe shine etc, ensuring standards as to quality, quantity and aesthetics are consistently maintained.
Manage ongoing supplier relationships.
Upholding the Emirates commitment to hospitality, act as a role model for all airport lounge staff.
Provide on-job coaching and guidance to team members, managing their performance to ensure a smooth operation.
Arrange for timely and detailed briefing sessions for downward communication of product/service changes and for sharing of learning from service recovery actions of the recent past.
Evaluate the lounge product and services offering and service level agreement (SLA) with suppliers, by conducting independent quality audits and report findings so as to initiate corrective action where required or to identify new opportunities for enhancing the customers lounge experience.
Influence staff training and development at the lounges through providing regular feedback on shifting skill requirements (technical and behavioural) to Manager Support Services and Training College.
Ensure the highest standards of safety and security at F&J Lounges, in line with corporate requirements, local civil aviation, government legislation and international standards.
Generate daily lounge performance reports, presenting these to the Manager Airport Services and Manager Support Services for information & action.
Carry out shift incident investigations in order to fully understand any underlying issues or trends which may be affecting the performance of the product(s). After discussing with the line, identify and implement corrective actions to achieve increasingly high standards.
Salary & Benefits:
We offer an attractive tax-free salary, paid in Dirhams, the local currency of the UAE.
Job Details
| Date Posted: | 2013-01-28 |
| Job Location: | Dubai, United Arab Emirates |
| Job Role: | Customer Service |
| Company Industry: | Airlines/Aviation |
Preferred Candidate
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