Bayt.com Jobs: CRM CALL CENTER AGENT

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CRM CALL CENTER AGENT Mar 4th 2013, 10:35 • Carry out PDSS Satisfaction Surveys to new customers, and consolidate the results in a monthly report. • Follow up closely with Customer Profiling data obtained from Sales Dept as well as through PDSS Surveys and ensuring that all data are updated in the GM Control Centre. • Handle Sheikhs and VIP customer segments and assist in providing high quality service with personalized treatments, and managing their complaints, enquiries and requests. • Assisting in calling Hot Leads and following up with them based on their interest level and needs, and finding opportunities to cross-sell or up-sell based on information available, and forwarding them to the relevant Sales Consultants to close the deal. • Capture referrals during interactions with customers wherever appropriate, and record them as Hot Leads. • Communicate courteously with customers by telephone, email (or face-to-face) if required. • Assist in the administration of customer lifecycle communication activities. • Assist in database cleansing tasks. • Work as a team to raise the level of customer satisfaction for the organization. Job Details Date Posted: 2013-03-04 Job Location: Doha, Qatar Job Role: Customer Service Company Industry: Customer Service Joining Date: 2013-04-30 Preferred Candidate Career Level: Mid Career Degree: Bachelor's degree / higher diploma Apply Now - Jobs in Qatar - Search All Jobs

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