About the Business:
GMASCO (www.gmasco.com) enjoys an enviable reputation as the Gulf's most diverse full service communications, marketing and advertising agency in an industry typified by current decline, over-specialisation and lack of integration in other markets. Our Dubai location positions us in a still growing market at the hub of business in the northern hemisphere with a client base operating in more than 15 countries across the Middle East, Europe, the Sub Continent and Asia. Our offerings include every aspect of communications, advertising and marketing in traditional and new media formats.
About the Job:
We are currently looking to recruit a Digital Account Manager to work from our Dubai office. Reporting to the Head of Gulf Marketing Research & Ebusiness, your main role will be to be the day-to-day point of contact between the agency and key client personnel, proactively manage client's Digital and Online requirements and efficiently manage internal relationships. You will also deliver an efficient and effective service with a distinct focus on quality and achieving objectives and meet key performance goals in respect of account profitability and development.
Responsibilities of the role will be:
Client Servicing
* Provide day-to-day contact with key client personnel, developing and maintaining a close and productive relationship.
* Identify and deal with problems as they arise, involving the Line Manager when needed.
* Ensure client requests are dealt with promptly and that expectations are managed in terms of speed, delivery and quality.
* Ensure client requests are developed into relevant internal briefs using specified company documentation and procedures.
* Manage all jobs to ensure they are scheduled on time, to budget and appropriately monitored.
* Ensure contact reports of key meetings and telephone conversations are issued within 24 - 48 hours.
* Ensure regular work in progress and status reports are issued and distributed.
* Ensure due diligence such as research or background information is prepared for design briefs, pitches or presentations.
* Understand and be able to articulate the role of digital media in communications planning.
* Lead and contribute to creative briefing meetings with clients.
* Distinguish between a good and poor client brief and ask the right questions to help formulate a clearer brief before it is accepted.
* Develop a thorough understanding of each client's business and respective operating industry.
Design Production and Technical Development
* Demonstrate good understanding and experience of managing the process of technical backend development of websites/microsites/multimedia campaigns.
* Develop good working relationships with relevant team members from the technical development team.
* Build contacts of reliable digital/multimedia services suppliers (design and development) within the UAE. Ensure the suppliers meet the security standards of Al-Futtaim Group.
* Demonstrate strong ability to negotiate with external suppliers to subcontract projects, when required.
* Work with relevant team members to manage the design production and development process and ensure adherence to timescales, budget and quality standards.
Administration and Financial Management
* Ensure a systematic and efficient filing system is maintained.
* Manage and maintain job numbers and job records.
* Ensure accurate quotations are prepared and approved at the beginning of any campaign.
Internal Team Management and Development
* Work closely with the other team members to smoothly manage day to day jobs.
* Assist in managing any assigned staff and developing them for roles of greater responsibility.
* Give constructive feedback on the performance of any assigned staff and recommend appropriate training requirements.
* Monitor on-going costs throughout individual projects/ campaigns.
* Manage timely invoicing of jobs, dea
Job Details
| Date Posted: | 2013-03-04 |
| Job Location: | United Arab Emirates |
| Job Role: | Art/Design/Creative |
| Company Industry: | Advertising |
Preferred Candidate
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