• Provide a training atmosphere where employees have the opportunity to fulfill their potential for intellectual, emotional, physical, and psychological growth. This person is responsible for organizing and implementing a training program that will result in achieving operational success in accordance with management expectations.
• Manage the dining room: trains, schedules and supervises the store manager, staff, and bus persons; and directs the delivery of professional food services to meet customer satisfaction and develop the brand's public image.
• Implement theoretical, demonstration, practical, on the job training, and behavioral training activities that contribute to a climate where employees are actively engaged in meaningful learning experiences.
• Provide a positive environment in which employees are encouraged to be actively engaged in the training process.
• Communicate effectively, both orally and in writing, with employees and customers on a regular basis in use of English and Arabic languages.
• Assume responsibility for meeting his target Training deadline with excellent results.
• Plan, suggest and direct training for individual staff development programs.
• Analyze specific training needs with managers and supervisors.
• Compile data and analyze past and current year training requirements to prepare budgets.
• Formulate training policies, programs, and schedules, based on knowledge of identified training needs, company production processes, business systems, or changes in products, procedures, or services.
• Select appropriate instructional procedures or methods such as individual training, group instruction, role play, and computer-based training.
• Organize and develop Training Manuals, in coordination with Ops Manager.
• Conduct new employees' orientation, on-the-job training, sales techniques, health and safety practices.
• Maintain records and prepare reports to evaluate performance of Cafe Managers/Supervisors and monitor progress of new employees.
• Screen and recommend qualified employees for participation in individual development programs.
• Collaborate with Operation Manager to create Training Plans for new employees.
• Document employees' performance, providing behavior based feedback regarding performance, and make recommendations to the Operation Manager and HR Dept.
• Partner with a selected Cafe Manager to develop, and nurture a model training restaurant.
• Lead training for new product rollouts and new guest service initiatives.
• Ensure the operations team is fully prepared to execute each marketing window with every new store opening.
• Teach new hires the procedure for dealing with conflict on the job, or go over different motivational techniques to spur better performance and service.
• Engage new Cafe Managers/Supervisors in role-playing exercises to better prepare for realistic situations on the job.
Job Details
| Date Posted: | 2013-03-03 |
| Job Location: | Al Kuwait, Kuwait |
| Job Role: | Human Resources/Personnel |
| Company Industry: | Catering/Food Services/Restaurants |
Preferred Candidate
| Career Level: | Mid Career |
| Degree: | Bachelor's degree / higher diploma |
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