Bayt.com Jobs: Guest Relations Supervisor - Jeddah Marriott Hotel

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Guest Relations Supervisor - Jeddah Marriott Hotel Mar 6th 2013, 12:12 Safety and Security § Report work related accidents, or other injuries immediately upon occurrence to manager/supervisor. § Complete appropriate safety training and certifications to perform work tasks. Policies and Procedures § Protect the privacy and security of guests and coworkers. § Maintain confidentiality of proprietary materials and information. § Perform other reasonable job duties as requested by Supervisors. Communication § Provide assistance to coworkers, ensuring they understand their tasks. Assists Management § Assist management to ensure that hourly employees have the necessary resources to effectively perform their jobs (e.g., supplies, equipment, and inventory). Working with Others § Support all co-workers and treat them with dignity and respect. § Handle sensitive issues with employees and/or guests with tact, respect, diplomacy and confidentiality. Physical Tasks § Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Greet/Escort Guests § Supply guests/residents with directions and information regarding property amenities, services, and hours of operation, and local areas of interest and activities. § Identify and explain room features to guests (e.g., use of room key, mini-bar, ice and vending areas, in-room safe, valet laundry services). Guest Services § Make pre-arrival, midstay, and post-stay calls to guests to ensure needs are met. § Compile and distribute list of anticipated services and amenities to relevant departments. § Contact appropriate individual or department (e.g., Bellperson, Front Desk, Housekeeping, Engineering, Security/Loss Prevention) as necessary to resolve guest call, request, or problem. § Ensure that any outstanding requests or problems from the previous day receive priority and are resolved. § Follow up with guests to ensure their requests or problems have been met to their satisfaction. Job Details Date Posted: 2013-03-06 Job Location: Jeddah , Saudi Arabia Job Role: Support Services Company Industry: Hospitality/Tourism/Travel Preferred Candidate Career Level: Mid Career Apply Now - Jobs in Saudi Arabia - Search All Jobs

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