Bayt.com Jobs: Service Desk Supervisor / Service Desk Attendant - Sanaya Jordan

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Service Desk Supervisor / Service Desk Attendant - Sanaya Jordan Apr 18th 2013, 06:57  Supervises the Help Desk Services.  Respond to requests for technical assistance in person, via phone, electronically  Diagnose and resolve technical hardware and software issues  Research questions using available information resources  Advise user on appropriate action  Follow standard Help Desk Procedure  Log all Help Desk Interactions  Administer Help Desk Software  Redirect problems to appropriate resource  Identify and escalate situations requiring urgent attention  Track and route problems and requests and document resolutions  Prepare activity reports  Stay current with system information, changes and updates  Follow on incoming work orders  Attend daily meetings  Processing of Guest Check-In and Check-Outs  Prepare Weekly and Monthly Reports  24/7 Operation Job Details Date Posted: 2013-04-18 Job Location: Riyadh, Saudi Arabia Job Role: Administration Company Industry: Construction/Civil Engineering Joining Date: 2013-05-10 Preferred Candidate Career Level: Mid Career Gender: Male Nationality: Egypt Degree: Bachelor's degree / higher diploma Apply Now - Jobs in Saudi Arabia - Search All Jobs

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