About the company:
Al-Futtaim Enterprise IT provides support to the Al-Futtaim Group across all geographies. It manages the IT application and infrastructure across various lines of business including Automotive, Retail, Real Estate and Financial Services. The core components of EIT are Business Application Management, Infrastructure & Operations, Enterprise Architecture, Service Management, Information Security, IT Procurement and IT Governance.
About the role:
Support and Maintenance of the SAP systems
* To provide an expert level of skills & knowledge in the evaluation, development, testing and delivery of SAP application and business process developments.
* Collaborate with the business in identifying functional requirements for process groups, and create corresponding technical specifications.
* Create and modify SAP configurations using defined development standards, procedures, and design specifications.
* Develop test scripts, perform unit testing, and contribute to integration testing of development objects
* Provide technical support to end users; diagnose and resolve application-related issues, identify root causes, as well as institute corrective actions and preventive measures.
* Carry out detailed impact assessments for proposed change requests, proposing alternative cost-effective solutions where appropriate.
* Ensure Change Controls are developed, tested & released according to an agreed schedule and ensure all high business impact changes are escalated as appropriate.
* Expected to be involved in some support activities and a number of development activities and to have developed excellent business process design skills.
Design and Evolution of the business process design
* Process design and gap analysis to standard SAP functionality within the business blueprint project phase
* Able to evaluate the system strategies and requirements related to new SAP components; recommending and implementing them.
* Developing and documenting the detailed design and configuration of the business process
* Delivery of programme/project solutions/ Request for Change
* Responsible for leading the design and configuration streams within complex SAP solutions for a specific module.
* Develop functional specifications for reports, forms, and interfaces, modifications and data conversions.
* Legacy data mapping and integration to other modules and Legacy applications.
* Operating in a programme context, including participation in cross functional teams and working with people and organisations from different regions/cultures.
* Demonstrated commitment to change/incident management
* Responsible for ensuring that the system change request process is adhered to in terms of quality and commitment to timelines for estimation/delivery
* Responsible for ensuring that incidents are resolved as per approved Service Level Agreement
* Responsible for identifying trends in incidents, and targeting areas for improvement
Job Details
| Date Posted: | 2013-05-03 |
| Job Location: | Dubai, United Arab Emirates |
| Job Role: | Technology/IT |
| Company Industry: | Information Technology |
Preferred Candidate
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