Job location: factory in Georgia, USA
Information technology (IT) support technicians provide technical advice and support to help people effectively use computer software and hardware.
IT support technicians may perform the following tasks:
identify the hardware and software needed to provide solutions to problems
assist in the customization and adaptation of existing programs to meet users' requirements
provide telephone, face-to-face and online support to customers
download and install appropriate software
connect users to networks and provide initial training in facilities and applications
talk with vendors and programmers
provide information relating to customers' hardware and software purchasing decisions
make sure users can use the equipment by providing personal tuition and self-help instructions
undertake housekeeping and reporting functions for the area of responsibility.
Specializations:
Help Desk Operator
A help desk operator is generally involved in the provision of telephone or internet support to users of particular IT products.
Internet Services and Support Person
An internet services and support person provides assistance and technical support to users of the internet and associated computer hardware and software.
Network Support Person
A network support person assists users who are connected to in-house networks (such as local area networks), to larger distributed mainframe systems and to the internet.
Personal Computer (PC) User Support Person
A personal computer (pc) user support person assists clients using personal computing technology.
Job Details
| Date Posted: | 2013-06-01 |
| Job Location: | United States |
| Job Role: | Technology/IT |
| Company Industry: | Manufacturing and Production |
Preferred Candidate
| Career Level: | Mid Career |
| Gender: | Male |
| Degree: | Bachelor's degree / higher diploma |
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