About the Business:
hr.connect operates in a HR Shared Service environment, a central unit providing HR related services to a user base size of 15, 000+ Employees, Managers and HR Business Partners in Al-Futtaim.
hr.connect being the one stop center for all HR related matters and transaction activities. HR Associate acts as first point of contact supporting a user base of approximately 15,000 employees, managers and HR Business Partners in UAE, Bahrain, Oman, Kuwait, Qatar and Kingdom of Saudi Arabia seeking assistance in HR Policy and processes, transactions, and Self Service portal namely ESS (Employee Self Service) and MSS (Manager Self Service).
About the Job:
We are currently looking to recruit an experienced HR Associate (Tagalog Speaking) to work from our HR Shared Service Centre based in Dubai Festival City, UAE, reporting to the HR Operations Lead-Tier 1. You will be responsible to provide a high level of customer service, conduct case analysis and provide advisory on HR related matters received across the GCC countries.
Responsibilities:
* Accurately handles inquiries related to HR policies, HR standard operating procedures, Self-Service portal namely ESS (Employee Self Service) and MSS (Manager Self Service) using a customized CRM (Customer Relationship Management) as a primary case management tool.
* Provide quality customer service in response to inquiries made via phone or e-mail from Al Futtaim Employees, Line Managers and HR Business Partners as well as external customers.
* Uses procedures, policies, knowledge database and other reference materials to assist in answering inquiries.
* Research routine to complex questions and problems and provide appropriate responses or escalate as appropriate.
* Appropriately identify and escalate inquiries that are high in complexity or require further action to the appropriate Tier or other support teams.
* Accurately logs-in all cases into the case management system.
* Must meet established Quality Monitoring and Key Performance Metrics standards.
* Must have the ability to remain focused, professional, tactful and discrete when handling sensitive and/or confidential information.
* Demonstrate the ability to work effectively in a team environment with general direction while providing support to peers.
* Participates in continuous improvement workshops and projects.
* Participate in other responsibilities as assigned.
Job Details
| Date Posted: | 2013-09-11 |
| Job Location: | United Arab Emirates |
| Job Role: | Human Resources/Personnel |
| Company Industry: | Human Resources |
Preferred Candidate
Apply Now - Jobs in UAE - Human Resources/Personnel Jobs in UAE - Search All Jobs
No comments:
Post a Comment