About the Business:
Al-Futtaim Motors occupies the pre-eminent position of the largest distributor of automotive products in the Emirates, and leads the rapid development of automobile business in the UAE, while continuing to contribute to Toyota's worldwide growth.
Today, Al-Futtaim Motors is synonymous with Toyota and Lexus, which enjoy undisputed leadership in the UAE in terms of the largest number of vehicles on the road. Besides Toyota, we also hold exclusive franchises for some of the world's top automobiles and automotive products like Hino - Japan's leading heavy-duty vehicle manufacturer, Toyo & Chen shin/ Maxxis tyres, GS & Panasonic batteries and many more.
About the Job:
We are looking for a Technical Executive, Service Information to join our Customer Service Operations Technical team in Dubai. Applicant is required to know Automotive Technical subject matter with an acute awareness and interest in Automotive Distributor Aftersales and Technical Business and must have experience in Authoring, Communications, Publishing and Publications.
* Experience with some type of IT Authoring application a must such as Framemaker, Adobe, etc as well as strong Systems and Web hosting knowledge.
* Technical Executive, Service Information (TOYOTA / LEXUS technical staff) will be accountable for an array of technical service, aftersales and field related duties as a part of the Customer Service Operations - Technical Division.
* The Technical Executive, Service Information will be directed by the Technical Liaison Manager as to tasks and priorities.
* Technical Executive, Service Information is based in Customer Service Operations - Technical Division in Jebel Ali.
* He / she is expected to proactively support and coordinate activity including; manage users for the Service Information website and AFM Technical Intranet, post notices on our AFM Technical Intranet, Create TSB and technical communications from TMC provided TI's. Support data and overall technical communications to Branch Network. Support PowerPoint presentation creation.
* Technical Executive, Service Information will also be the "Service Readiness" champion ensuring that all necessary deliverables are received by AFM from TMC principle or other sources to effectively service and support all incoming product.
* Technical Executive, Service Information plays a key role in ensuring that TOYOTA / LEXUS vehicle service repair facilities and after sales service technicians have the tools and information required to professionally service and maintain our UIO.
* Service repair, diagnostic and Service Information will be the primary focus of this role.
* This position will provide diagnostic, service and technical support information to the Branch network as a key component of AFM after sales business needs.
* The Technical Executive, Service Information must be able to work independently and as part of a team.
* He/she must have strong automotive technical diagnostic and analytical skills as well as Authoring and Publication knowledge.
* The Technical Executive, Service Information will also manage the log and report of technical issues as necessary using internal TSIN reporting mechanisms in order to communicate opportunity "Service Kaizen Requests" for product quality serviceability improvement.
* This position may require rotational and/or shared duties with other CSO-TD technical roles within the AFM CSO-TD.
KEY ACCOUNTABILITIES:
* Champion "Service Readiness" by using TMC applications defining new model arrival to ensure all deliverables are in place at Branch to service and support new models.
* Provide and maintain the Service Information published deliverables to Branch network via TSI website.
* Identify a need for and develop (TSB) technical service bulletin field repairs for efficient resolution of issues with TOYOTA / LEXUS vehicles in operation for customer satisfaction and publish onto AFM T
Job Details
| Date Posted: | 2013-09-13 |
| Job Location: | Dubai, United Arab Emirates |
| Job Role: | Engineering |
| Company Industry: | Automotive |
Preferred Candidate
| Career Level: | Mid Career |
| Gender: | Male |
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