Bayt.com Jobs: Call Center Agent - Asian / Chinese

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Call Center Agent - Asian / Chinese Oct 20th 2013, 06:38 • Build a customer-oriented focus in the Call Center by providing quality actions and resolutions to their concerns and queries. • Follow communication/update expectations with clients, in accordance with the company policies, scheme or agreed time frames set. • Answer inbound calls as well as assist customers who have specific inquiries • Build customer's interest in the services and products offered by the company • Provide personalized customer service of the highest level • Update the existing database with changes and the status of each existing/prospective customer/member • Document details of telephone conversation and actions taken. • Correspond with Call Center Supervisor and Call Center Manager and keep an open channel of communication. • Maintaining records and close-loop each call by completing the clerical duties which includes faxing, filling up paperwork, doing checks on credit references, as well as liaising with other departments • Analyze the various parts of a problem properly and develop logical solutions within the permitted scope of work. Job Details Date Posted: 2013-10-20 Job Location: Dubai, United Arab Emirates Job Role: Customer Service Company Industry: Insurance; Healthcare, other; Healthcare, Practitioner and Technician Preferred Candidate Career Level: Entry Level Apply Now - Jobs in UAE - Customer Service Jobs in UAE - Search All Jobs

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