Bayt.com Jobs: Support Analyst | Enterprise IT - Al Futtaim Group

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Support Analyst | Enterprise IT - Al Futtaim Group
Oct 24th 2013, 05:01

About the Business:

Enterprise IT (EIT) responsible for Alfuttaim group IT Businesses Systems, Infrastructure & Operations, Enterprise Architecture and Compliance. EIT remit covers Data Centers Operations, Servers & Storage, Networks (Voice and Data), Workplace Systems & Services, Service Delivery (including Service Desk), Enterprise Architecture and Compliance. The end to end services provided to the group companies include consulting, design, deployment and support of the above for a range of business applications which includes ERP, Messaging and Retail Solutions etc.

About the Job:

Manage /Support applications

The candidate will be expected to have the ability to manage vendor based delivery in an onsite/offshore model and hence have the following essential skills and experience:
* Be the representative of Enterprise IT support team in collaborating with the business to gather requirements, address issues and  market new ideas
* Understand, document and translate business requirements to team members
* Drive solutions for new and on-going changes requested by the business.
* Manage the delivery of solutions using vendors or internally
* Maintain close working relationships with EIT team members and infrastructure groups to ensure broad awareness of program status and issues

Design and Evolution of the business process design

The successful candidate will demonstrate the ability to manage all aspect of the business mapping and blueprinting process including:
* Process design and gap analysis to standard application functionality within the business blueprint project phase
* Able to evaluate the system strategies and requirements related to new application components; recommending and implementing them
* Developing and documenting the detailed design and configuration of the business process
* Delivery of Programme/Project solutions/Request for change
* Responsible for leading the design and configuration streams within complex solutions for AFG Businesses
* Legacy data mapping and integration to other modules and Legacy applications.
* Ensure that product upgrades, enhancements, and future roll out projects meet business requirements and goals, fulfil end user requirements.
* Operating in a programme context, including participation in cross functional teams and working with people and organisations from different regions/cultures

Continuous Improvement
* Work with other functional teams within IT and the Business to identify opportunities for process improvement and assist in the implementation of those agreed
* Identify and recommend new technologies to management, as well as detail potential applications and implications for the business.

 

Job Details

Date Posted: 2013-10-24
Job Location: Dubai, United Arab Emirates
Job Role: Technology/IT
Company Industry: Information Technology

Preferred Candidate

Career Level: Mid Career

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