Bayt.com Jobs: At your Service Runner - Renaissance Doha City Center Hotel

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At your Service Runner - Renaissance Doha City Center Hotel Jan 7th 2013, 13:16 • Have knowledge of hotel, hotel staff, and hotel services, including the hours of operation for all departments involved and in the surrounding areas; has a thorough knowledge of guestrooms including: locations, views, amenities, features, types, etc. • Offers the hotel guests the best possible service through courteous and proper phone answering procedures • Is a hotel ambassador by promoting the hotel, restaurant, lounge, gift shops, etc. • Understands various payment options and procedures of Room Service • Able to give accurate directions and information regarding the immediate and metro area • Handle all emergencies according to established procedures • Ensure that all customer complaints are recorded in the Guest Response Program in a timely and professional manner • Ensure that all guests who experience a problem receive an appropriate response, any promised compensation is delivered, and an appropriate follow-up in a timely and professional manner • Ensure all individuals designated for follow-up in the Manager on Duty report are copied on the report and any other pertinent information available • Expected to carry out all reasonable requests by management of which the associate is capable of performing Food & Beverage • Able to use sales dialogue in selling the Room Service menu, beverage, wines, etc. • Know culinary terminology • Know the Gold Standard Brands • Able to use the Room Service Use records • Take Room Service Orders as outlined in the New Hire Guide • Have full knowledge of the Room Service POS system and its functions. Rooms • Has knowledge of hotel rates, discounts, and how to handle • Has a working knowledge of reservations and property management system (PMS or Fidelio) procedures; knows cancellation procedures and walk procedures • Prepares wake-up call sheets; records the guest's name and room number under the requested time; repeats information to the guest to ensure proper handling of wake-up calls • Sets wake-up clock or input as requests come in • Notes charges on incoming calls not received by the call accounting system; post in PMS Job Details Date Posted: 2013-01-07 Job Location: Doha, Qatar Job Role: Support Services Company Industry: Hospitality/Tourism/Travel Preferred Candidate Career Level: Mid Career Apply Now - Jobs in Qatar - Search All Jobs

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