Customer Support Representatives will be responsible to deliver high quality customer support in Arabic and English for Jamalon customers.
- Dealing directly with customers either by telephone, e-mail or via Social Media channels.
- Responding promptly to customer inquiries.
- Handling and resolving customer complaints.
- Obtaining and evaluating all relevant information to handle product and service inquiries.
- Providing pricing and delivery information.
- Performing customer verifications.
- Setting up new customer accounts.
- Processing orders, forms, applications and requests.
- Directing requests and unresolved issues to the designated resource.
- Managing customers' accounts.
- Keeping records of customer interactions and transactions.
- Recording details of inquiries, comments and complaints.
- Recording details of actions taken.
- Preparing and distributing customer activity reports.
- Maintaining customer databases.
- Managing administration .
- Communicating and coordinating with internal departments.
- Following up on customer interactions .
- Providing feedback on the efficiency of the customer service process.
- Preparing invoices and shipping policies.
- Performing special duties and projects as required.
Job Details
| Date Posted: | 2013-01-26 |
| Job Location: | Amman, Jordan |
| Job Role: | Customer Service |
| Company Industry: | Publishing; Retail/Wholesale |
| Joining Date: | 2013-02-03 |
Preferred Candidate
| Career Level: | Entry Level |
| Degree: | Bachelor's degree / higher diploma |
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