About the Business:
Hertz is the worldwide market leader in car rental and leasing. It is the biggest car rental operator at International Airports in the UAE.
It has been in operation since 1918. With over 7,000 locations in more than 150 countries Hertz manages over 700,000 vehicles around the world.The Hertz UAE franchise started in 1993 and has grown into an operation that is the top car rental and leasing company in the UAE.
Hertz has the largest purpose built rental facility in the Middle East, the largest airport counter in Dubai and the youngest fleet in the market. The company continues to strengthen its position in the market by consistently introducing innovative and customer focused services, as well as regularly training its staff at all levels.
About the Job:
We are currently looking to recruit an experienced Area Manager Rental Operations to be based in Abu Dhabi. Reporting to the Rental Operations Director, the job purpose is as follows:
Job Purpose:
To manage the rental business within Abu Dhabi, Al Ain & Western Region, ensuring revenue growth and profitability from these regions are met. To ensure a high level of customer satisfaction whilst enhancing the brand image to meet and exceed set standards.
To motivate guide and support all relevant personnel in the branch to achieving organizational objectives whilst maintaining a good level of discipline and service standards. Must liaise with quality control manager on a regular basis to ensure that the vehicles available for rent are always in a rentable condition and high standards are maintained.
To comply and implement procedures in line with company policies and procedures. Continuously looking for operational efficiencies and ensuring maximum usage of existing resources and assets. Must work closely with business process manager to streamline SOP's in the rental department.
To achieve this the key accountabilities of the role include the following:
* Revenue: Achieve the overall revenue target for Abu Dhabi, AL Ain & western region from daily/weekly and Monthly rental business. Maximise revenue from ancillary products such as PAI, SCDW, CDW Oman Insurance, PAI, Up selling and Child Seat
* Utilisation: Ensure vehicles are available at rental locations to maximise rental opportunities resulting in high utilisation which ensures revenue, margin and profitability for the region handled.
* Customer Service: Must ensure that one continuously exceeds customer expectations from all customer touch points within the business. All customer queries are handled in a professional and timely manner.
* Employee Development : Identify the talents within the team members and develop the right resources, optimum use of these resources and identify them for succession planning
* Emiratization: Recruitment, Training, development and retention of Emiratis in the area of operation.
* Quality, Standards, Security, Policies and Procedures: Must ensure that there is proper control over cash, fleet and premises. Must ensure that business is conducted ethically adhering to standards, and strict compliance to policies and procedures.
* Operational efficiencies: Enhance operational capabilities and deliver products and services better, faster and at lower costs.
Job Details
| Date Posted: | 2013-03-04 |
| Job Location: | Dubai, United Arab Emirates |
| Job Role: | Management |
| Company Industry: | Management |
Preferred Candidate
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