Bayt.com Jobs: Banquet Supervisor - Courtyard Riyadh by Marriott

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Banquet Supervisor - Courtyard Riyadh by Marriott Mar 6th 2013, 11:56 § Report work related accidents, or other injuries immediately upon occurrence to manager/supervisor. § Follow company and department safety and security policies and procedures to ensure a clean, safe, and secure environment. personal protective clothing (PPE), and employ correct lifting procedures, as necessary, to avoid injury. § Follow policies and procedures for the safe operation and storage of tools, equipment, and machines. § Complete appropriate safety training and certifications to perform work tasks. § Maintain awareness of undesirable persons on property premises. § Follow property specific procedures for handling emergency situations (e.g., evacuations, medical emergencies, natural disasters). Policies and Procedures § Protect the privacy and security of guests and coworkers. § Follow company and department policies and procedures. § Ensure uniform, nametags, and personal appearance are clean, hygienic, professional and in compliance with company policies and procedures. § Maintain confidentiality of proprietary materials and information. § Protect company tools, equipment, machines, or other assets in accordance with company policies and procedures. § Perform other reasonable job duties as requested by Supervisors. Guest Relations § Address guests' service needs in a professional, positive, and timely manner. § Actively listen and respond positively to guest questions, concerns, and requests using brand or property specific process (e.g., LEARN, PLEASED, Guest Response, LEAP) to resolve issues, delight, and build trust. § Anticipate guests' service needs, including asking questions of guests to better understand their needs and watching/listening to guest preferences and acting on them whenever possible. § Thank guests with genuine appreciation and provide a fond farewell. § Welcome and acknowledge each and every guest with a smile, eye contact, and a friendly verbal greeting, using the guest's name when possible. § Assist other employees to ensure proper coverage and prompt guest service. § Engage guests in conversation regarding their stay, property services, and area attractions/offerings. § Provide assistance to individuals with disabilities, including assisting visually, hearing, or physically-impaired individuals within guidelines (e.g., escorting them when requested, using words to explain actions, writing directions on paper, moving objects out of the way, or offering access to Braille or TDD phones). Communication § Provide assistance to coworkers, ensuring they understand their tasks. § Speak to guests and co-workers using clear, appropriate and professional language. § Talk with and listen to other employees to effectively exchange information. § Exchange information with other employees using electronic devices (e.g., pagers and two-way radios, email). § Answer telephones using appropriate etiquette including answering the phone within 3 rings, answering with a smile in one's voice, using the callers' name, transferring calls to appropriate person/department, requesting permission before placing the caller on hold, taking and relaying messages, and allowing the caller to end the call. Assists Management § Serve as a departmental role model or mentor by working alongside employees to perform technical or functional job duties. Job Details Date Posted: 2013-03-06 Job Location: Riyadh, Saudi Arabia Job Role: Support Services Company Industry: Hospitality/Tourism/Travel Preferred Candidate Career Level: Mid Career Apply Now - Jobs in Saudi Arabia - Search All Jobs

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