About the Business:
Al-Futtaim Motors occupies the pre-eminent position of the largest distributor of automotive products in the Emirates, and leads the rapid development of automobile business in the UAE, while continuing to contribute to Toyota's worldwide growth.
Today, Al-Futtaim Motors is synonymous with Toyota and Lexus, which enjoy undisputed leadership in the UAE in terms of the largest number of vehicles on the road. Besides Toyota, we also hold exclusive franchises for some of the world's top automobiles and automotive products like Hino - Japan's leading heavy-duty vehicle manufacturer, Toyo & Chen shin/ Maxxis tyres, GS & Panasonic batteries and many more.
About the Job:
We are looking to identify an experienced Technical trainer to join our team in Dubai.
Job Purpose:
Responsible to understand, diagnose and rectify difficult to repair complaint vehicle.
Coach technical staff of all AFM Branches in methodical diagnosis to ensure Fix it Right Activity.
Support and Coach NSD, branch and other dept.personnel concerning technical and warranty issue.
Provide timely and accurate technical reporting to principals.
Support TMC Technical Activities (Conformity Test, SSC etc.),
Support internal customers (CR Dept., Sales & Mrktg..Part Dept. etc.)
Support external customers (RTA, Dubai Police, Fleet Customer, Suppliers and other Walk-in Queries.),
Monitor shop-floor improvement activities (Observe and Report Problem Areas and Suggest Alternatives, Ensure 5'S and TSM Principle is achieve at all times in AFM Workshop Operations.)
Comprehend customer concern and communicate effectively for customer satisfaction.
Your duties will include:
Technical Problem Resolution
1. Conduct and conclude productive and effective Early Detection Early Resolution activities with Manufacturer, Branches and Customers.
New Project/Initiatives And Campaigns
2. Conduct and complete implementation of new projects, product evaluation, Special Service Campaigns and other technical activities with Manufacturer/Branch.
Principal's Visit and Surveys
3. Arrange and conduct visits and surveys by Manufacturer to ensure principal and distributor objectives are met.
Synergy among Departments
4. Building teamwork & Synergy between Technical, Warranty, Training, Kaizen and CR Department function &functionaries by conducting synchronized training & development activities.
Technical Reporting to Principal
5. Ensure timely and accurate reporting of technical problems, competitor product information & service activity to the principal to enhance the product quality.
Fix It Right
6. Implement and Monitor smooth implementation of Fix-It-Right activity.
Dealer Support
7. Plan and execute Technical seminars periodically to provide Dealer key personnel with Technical & Operational update & a platform for open discussion.
Job Details
| Date Posted: | 2013-04-22 |
| Job Location: | United Arab Emirates |
| Job Role: | Engineering |
| Company Industry: | Automotive |
Preferred Candidate
| Career Level: | Mid Career |
| Gender: | Male |
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