The Company:
Established in 1971, Trading Enterprises owns the sole distribution rights for Volvo, Chrysler, Jeep, Dodge and Ram vehicles. Recently, Trading Enterprises has added 2 high end luxury sports vehicles - Fisker and Lotus, to its portfolio. Fisker is a new generation electric car and is evidence of the company's commitment to support the environment for sustainable growth.
Competing in the UAE's Japanese, American and European automotive marketplace, the company is supported by a network of modern showrooms, workshops and parts outlets across the UAE, with sales and after-sales operations existing in all seven emirates.
Sales of Chrysler/Jeep and Dodge products have risen dramatically, reflecting the introduction of exciting new models. In the next few years there will be many more additions to the range featuring the unique combination of German engineering and American design.
Volvo is now firmly established in the UAE as a supplier of prestige automobiles, able to compete with the very best in the marketplace. Volvo, whilst retaining its enviable reputation for safety has now one of the most luxurious refined models ranges available. The V70 station wagon remains a firm favorite with Emirates Airlines for its Business Class limousine service.
To provide the full range of automotive services our State-of-the-art 'After Sales centers are situated throughout the UAE and exceed the exacting standards set by our customers and our manufacturer partners.
Trading Enterprises currently employs approximately 390 highly skilled employees of 20 varying nationalities. To further build capability in our staff and to enhance customer engagement levels, intensive customer service training program is conducted on an ongoing basis for all staff at all levels, solidifying the company's endeavor to be recognized as the premier automotive company of choice.
The Role:
We are looking to recruit experienced Service Advisor's to be based in our Trading Enterprises Operations, based Dubai.
In this role you will have following responsibilities:
* Receive Customer Vehicles for Service and Repair Jobs and raise repair orders on Dealer Management Systems (DMS).
* Technically competent to understand the customer needs and requirements and accordingly raise Service Orders.
* Able to provide detailed explanation on jobs to be carried out on vehicle.
* Provide detailed explanation and technical justification for additional repairs with cost Estimate and obtain approval from customers.
* Ability to advise customers on the required vital jobs..
* Should have flair for Selling Value added Services, Service Contracts and accessories.
* Able to make every effort to resolve Customer Complaints and ensure customer has positive ownership experience.
* Regularly follow up with Workshop controller and technicians on his vehicles and update Customers regularly on the job progress and ensure delivery of the vehicle at the promised time.
* Raise Warranty approvals
* Raise special orders for parts not available and follow up and keep customer informed.
* Prepare Invoices on DMS and arrange for Active delivery of vehicles.
* Follow up payments of credit customers and ensure collection within stipulated time.
* Regularly monitor orders raised by him and ensure timely billing.
* Conduct post service follow up to ensure customer satisfaction.
Job Details
| Date Posted: | 2013-05-29 |
| Job Location: | United Arab Emirates |
| Job Role: | Customer Service |
| Company Industry: | Transportation |
Preferred Candidate
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