Bayt.com Jobs: Call Center Manager - Experts

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Call Center Manager - Experts Jun 4th 2013, 21:17  Implementing the project processes designed by the business consultant dept upon the customer needs as well as the operation processes to support the implementation. Managing the project after the implementation phase within the scope of work defined with the Customer and make sure that the processes are capable to meet the client requirements and targets  Meeting the Client on quarterly basis to review project results and discuss areas for improvement  Meeting with the customer bi-weekly (during the 1st month of the project launch meeting to be held weekly) and document the minutes of meeting  Generating project daily/monthly reports and communicate it to client with the required analysis and comments  Received the customer complaint form and follow up on the "on time respond" and the "on time resolve" in coordination with the Call Center Managers and the different departments.  Logging the customer problems if any and following a structured problem solving approach which is problem definition, analysis of data, implementation of solution and evaluating results. Job Details Date Posted: 2013-06-04 Job Location: Cairo, Egypt Job Role: Customer Service Company Industry: Customer Service Monthly Salary: US $1,000 Joining Date: 2013-06-15 Preferred Candidate Career Level: Management Nationality: Egypt Degree: Baccalauréat / Diplôme supérieur Apply Now - Jobs in Egypt - Search All Jobs

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