About the business:
Spanning 3 million square meters Cairo Festival City is a visionary mixed use urban community strategically located just 15 minutes from Cairo International Airport, along the Cairo Ring Road. Cairo Festival City features Egypt's first indoor-outdoor retail and entertainment resort combined with luxury residential communities, prime office spaces, internationally renowned hotels, schools and an automotive park all set within a lush landscaped environment.
About the job:
As Cairo Festival City Mall has begun the countdown for its official opening, we are looking to recruit Customer Service Officers to be based in Cairo Festival City Mall. Being a Customer Service Officer means that you will be part of the Mall Management's Customer Service team, your main responsibilities will include:
* Responsible for developing an in depth understanding of Cairo Festival City Mall, including the layout and location of entrances, exits, lifts and escalators, restrooms, emergency services etc. so as to effectively assist customers and provide complete and accurate information regarding any query
* Efficiently manage the customer service desk and handle customer issues, queries, problems, in a professional and courteous manner so as to achieve service standards and enhance visitor experience to the mall
* Responsible for providing high standards of customer service to visitors bearing in mind cultural sensitivities and varying levels of expectations
* Responsible for maintaining adequate stock of mall collateral and the necessary information related to current and updated mall directory, information related to on-going offers and promotions, tourist information, services available etc. at the Service desk
* Responsible for promoting and educating visiting customers about the various loyalty programmes.
* Responsible for promoting ongoing promotions and giving enough information about it to the customer and encourage enrolment of the shoppers
* Responsible for proactively resolving customer complaints/ issues within the delegated level of authority or referring the problem for resolution by management, in an efficient, courteous and professional manner
* Coordinate with other service within the mall, such as mall operations, facilities management or security with respect to any issues relevant to these areas so as to facilitate response and resolution of problems related to such areas that can impact on customer perception of the facility
* As and when required, support management initiatives such as collection of information related to customer feedback related to any promotion/ marketing activity or surveys through distribution of questionnaires or handouts etc
* Ensure all directional signage are up to date with regards to location and placement inside the mall.
* Work closely with Retail Leasing and Operations Team to ensure graphics are installed on vacated/leased stores.
Job Details
| Date Posted: | 2013-09-20 |
| Job Location: | Egypt |
| Job Role: | Customer Service |
| Company Industry: | Customer Service |
Preferred Candidate
| Career Level: | Entry Level |
Apply Now - Jobs in Egypt - Customer Service Jobs in Egypt - Search All Jobs
No comments:
Post a Comment