About the Business:
Nile Trading & Engineering Group (NTE, FTC & FIC) is the exclusive distributor for Honda Cars & non-exclusive for Honda Motorcycle products in Egypt, "Honda" is one of the most popular automotive brands in Egypt and enjoys a presence here dating back to year 1975 when it was introduced by the Al-Futtaim Group of Companies. Honda's presence in the Egyptian market has grown considerably, aided of course by excellent products - car & motorcycles for every occasion. NTEG and our nationwide network of showrooms & dealers cover most of the country to enable everybody to experience and enjoy the Honda range of products easily and conveniently. Also, NTEG is the sole distributor in Egypt for one of the most reputable tires brands worldwide "ToyoTires"
About the Job:
The Call Centre Agent has to achieve the best level of customer satisfaction and handle all customers inquiries. The main responsibilities of the Call Centre Agent are:
* To ensure handling all inbound calls - Customer Inquiries.
* To manage and resolve customer complaints.
* To outbound follow up calls - Customer Service Information and SMS.
* To input new customer information into system.
* To handle reservations for service centre.
* To handle website and face book page Inquiries.
* To follow up for no show customers and recall campaign.
Job Details
| Date Posted: | 2013-11-04 |
| Job Location: | Egypt |
| Job Role: | Customer Service |
| Company Industry: | Automotive |
Preferred Candidate
| Career Level: | Entry Level |
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