Bayt.com Jobs: IPCC Specialist - Zain Group - Saudi Arabia

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IPCC Specialist - Zain Group - Saudi Arabia Jan 17th 2013, 10:00 Job Purpose and Summary: Responsible to support and manage ZAIN Contact Center soultions including CISCO IPCC, IVR and integral compomemts, and provide technical Expertise associated with design, implementation, opreations and improvements in IPCC Envirnonment. Main Duties & Responsibilities: * Lead the technical teams of IPCC for day to day operations and ensuring best Technology and operational practices. * Ensure services availability and performance for IPCC environment as per the KPIs * Plan and execute health checks, performance tuning and capacity management for IPCC environment * Plan, manage and ensure timely completion of projects & change requests * Manage the SLA for technical teams for incident, Problem and change management and present reports to management. * work closely with management to define technology roadmap for IPCC Environment * Coordinate with vendors/contractors for support agreements and new implementation & upgrades Job Details Date Posted: 2013-01-17 Job Location: Saudi Arabia Job Role: Technology/IT Company Industry: Information Technology Preferred Candidate Career Level: Mid Career Apply Now - Jobs in Saudi Arabia - Search All Jobs

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