About the Business:
Hertz is the worldwide market leader in car rental and leasing. It has been in operation since 1918. With over 7,000 locations in more than 150 countries Hertz manages over 700,000 vehicles around the world.The Hertz UAE franchise started in 1993 and has grown into an operation that is the top car rental and leasing company in the UAE. Hertz has the largest purpose built rental facility in the Middle East, the largest airport counter in Dubai and the youngest fleet in the market. The company continues to strengthen its position in the market by consistently introducing innovative and customer focused services, as well as regularly training its staff at all levels.
About the Job:
We are currently looking to recruit an experienced Branch Manager Retail Operations to be based in Dubai.
You will be responsible for ensuring a high level of customer satisfaction and enhancing of the brand image to meet and exceed set standards. Constantly driving the Associate and customer engagement levels across all locations whilst ensuring compliance with counter procedures and documentation so that every customer transaction and vehicle movement is accurately accounted.
To achieve this the key accountabilities of the role include the following:
* Ensure high standards of customer satisfaction so that set standards are met and exceeded. Recommend process of improvements so that the front end operations run smoothly and efficiently. Constantly driving the associate and customer satisfaction level to achieve Gallup's Human Sigma level 5.
* Guide/coach and motivate CSR's and Drivers to increase rental revenue at the airport and other locations and determine the requirement of vehicles for daily & monthly rentals/ reservations so that location revenue targets and customer requirements are exceeded.
* Ensure compliance of procedures and recommend new procedures or changes to existing procedures so that revenue and vehicle movement is accurately and completely accounted for. Ensure accuracy of documentation and system entry to achieve zero-error records.
* Ensure that the Customer Service and Drivers team is adequately staffed with competent, motivated and trained professionals to ensure effectiveness of the customer service function.
* Ensure maintenance of the location as per set standards and enhancement of brand image
* Build relationship with relevant Airport Authorities and be the first point of contact to represent the business.
* Explore sales opportunities outside the Branch by targeting Government Institutions, Schools/Universities and Corporate clients
Job Details
| Date Posted: | 2013-03-05 |
| Job Location: | Dubai, United Arab Emirates |
| Job Role: | Management |
| Company Industry: | Management |
Preferred Candidate
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