Bayt.com Jobs: Junior Customer Service Specialist - Azadea

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Junior Customer Service Specialist - Azadea Mar 22nd 2013, 02:00 Receive customers' complaints and resolve them according to the set service guidelines and scenariosFollow up on customers' inquiries/complaints in order to enhance business performance and increase customer retention ratesKeep a detailed log of all cases, record actions taken on the CRM system and share highlighted issues with the Customer Service Manager to decide on preventive actions to be taken accordinglyAnalyze Shop Managers' inquiries to identify new initiatives and report them to the Customer Service ManagerInform Shop Managers and other concerned parties of received complaints and unresolved cases: Job Details Date Posted: 2013-03-22 Job Location: Lebanon Job Role: Customer Service Company Industry: Customer Service Preferred Candidate Career Level: Entry Level Apply Now - Jobs in Lebanon - Search All Jobs

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