Job Summary
The Corporate Operation Manager is overall in charge of the entire operation of all point of sales of our company. He/ She directs and guides mainly the service team and secondly the kitchen teams in providing highest level of hospitality to guests & ensure a high standard of attentive, friendly customer service, set ups and hygiene in the front and respective back areas of all point of sales. Additional he/she provides together with his/ her outlet managers and the Kitchen Operation Manager a high profitability in the operation by creating right product choice, right pricing, certain F&B promotions, up selling and an effective cost control in the operation.
Major functions & responsibilities:
1. Fully in charge for all operational aspects of all point of sales - respectively divided into the area of responsibility.
2. Co-ordinates the entire staffing and assigns in detail specific duties to all outlet employees under her/his supervision.
3. Ensures that all outlets achieve the highest standards of quality in food & beverage products, service, outlet presentation and hygiene.
4. Ensures prompt, efficient, friendly and accurate service to all the customers to achieve high level of guest satisfaction.
5. Ensures that the F&B operation maximizes its profits by right offer/ pricing, variety of products, up selling techniques by employees and an effective cost control system. Works very closely together with the cost controller and purchasing manager in order to have an effective cost control system implemented and to have best products for best pricing.
6. Co-operates with the Corporate Executive Chef to determine menus and prices.
7. Is responsible to inform all employees about budget, expenses and other financial guidelines with what the employees have to work with.
1. Handling of all kind employee matters and their behaviours.
2. Responsible for the entire operational equipment, utensils and their maintenance.
3. Responsible for hygiene and cleanliness in all covering areas.
4. To contact training classes, meetings and any other events for proper development of employees and communication.
5. Overall supervision of all administrational duties in the Food & Beverage department.
6. 6. Creating together with the Corporate Executive Chef promotional activities throughout the year.
7. Responsible for the full financial control in all areas in regards of chinaware, glassware service tools, guest supplies and beverages.
8. Works very closely together with mall and outside technical companies as well as contracted service providers in order to keep the highest level of maintenance in all areas of our operation.
9. Member of the LS Team and therefore fully committed in the entire leading of the company with supporting the Managing Director.
10. Promotes guest satisfaction and repeated business through personal contact.
Job Details
| Date Posted: | 2013-05-11 |
| Job Location: | Abu Dhabi, United Arab Emirates |
| Job Role: | Management |
| Company Industry: | Hospitality/Tourism/Travel |
Preferred Candidate
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