Bayt.com Jobs: Customer Relationship Officer - Dijaya

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Customer Relationship Officer - Dijaya May 21st 2013, 02:47 - Responsible for the identification of patients' needs and respond accordingly. - To register and collect payment for inpatient and outpatient - Act as an intermediary for customer complaints and defuses difficult situations as required. - Attends to VIP clients from the time of arrival till discharge. - To attend customer related issues to ensure customer's experience are well maintained. - Channels all customers' complaints to the respective Unit Heads concerned for improvement of services. - Compiles all complaints/surveys and makes appropriate recommendations to the management. - Assist in marketing of the medical centre services. - Takes potential clients on a tour of the facilities of the medical centre. - Participates actively in all medical centre events. Job Details Date Posted: 2013-05-21 Job Location: Malaysia Job Role: Customer Service Company Industry: Medical/Hospital Joining Date: 2013-06-01 Preferred Candidate Career Level: Mid Career Gender: Female Nationality: Morocco Degree: Bachelor's degree / higher diploma Apply Now - Jobs in Malaysia - Search All Jobs

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