*Responding to customers inquiries according to the Call Center processes and KPI's and by the suitable approach (telephone, fax, mail, ..) in the required time frame.
*Escalating Problems to the 2nd support level using the Call Center escalation logging tools and Processes.
*Full knowledge of client product and project processes related to client.
Job Details
| Date Posted: | 2013-06-04 |
| Job Location: | Cairo, Egypt |
| Job Role: | Customer Service |
| Company Industry: | Customer Service |
| Joining Date: | 2013-06-15 |
Preferred Candidate
| Career Level: | Entry Level |
| Degree: | Baccalauréat / Diplôme supérieur |
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