Job Purpose
To handle technical support of capital equipment, machines, units through demonstrating, installing & following up on equipment maintenance.
Handles calls from customers related to the repair/maintenance of capital equipment.
Complete regular preventive maintenance of the installed units as per the contracts or as per instructed by the Chief Engineer. During which a comprehensive service report must be filled, signed from customer, filed into the Medical Business Unit at Conglomerate.
Key Accountabilities
1. Responsible of installing medical equipment in assigned territories or departments and assisting Sales Executives in the demonstrations.
2. Responsible of demonstrating the equipment operation and assisting customers in operating it as per agreements' specifications.
3. Responsible of responding to customers and clients requests efficiently and as fast as possible, as per the company's procedures, and attending surgeries on regular basis to support the doctors.
4. Responsible of keeping all machines in his market functioning as per manufacturer specs and recommendations.
5. Handles troubleshooting with existing products after referring to Chief Engineer and Sales Manager to take proper actions.
6. Responsible of keeping track & records of any customer's history, requests & dealing with the company by filling, updating and organizing customer files and installation files.
7. Responsible of submitting a daily/weekly report about his/her activities & achievements.
Job Details
| Date Posted: | 2013-06-27 |
| Job Location: | Al Kuwait, Kuwait |
| Job Role: | Engineering |
| Company Industry: | Other |
Preferred Candidate
| Career Level: | Mid Career |
| Degree: | Baccalauréat / Diplôme supérieur |
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