Bayt.com Jobs: Reservation Agent - Crowne plaza Hotel

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Reservation Agent - Crowne plaza Hotel Jun 27th 2013, 06:00 Key Responsibilities  Sell the InterContinental Hotels Group products and services using up-selling and suggestive selling techniques  Promote the Hotel's (and ICHG generally) products and services  Maintain a high level of product and service knowledge about all ICHG Hotels in your region  Develop and maintain a regular pattern of sales calls  Prepare and execute action plans which increase reservation sales and associated business  Record and process reservations made by phone/fax/email  Accept wait list reservations  Process amendments to reservations such as extensions, early departures, etc  Manage "no show" reservations by investigation and recording of same  Record special billing arrangements for groups and conventions  Liaise with Front Office Manager or Finance Manager for all reservations requiring credit approval  Maintain knowledge of special rates/ offers/ promotions  Monitor reservation levels and inform Managers of current and future occupancy rates  Prepare reports as requested (eg to travel agents, business houses etc)  Prepare reservation sales reports Job Details Date Posted: 2013-06-27 Job Location: Amman, Jordan Job Role: Customer Service Company Industry: Hospitality/Tourism/Travel Preferred Candidate Career Level: Entry Level Degree: Baccalauréat / Diplôme supérieur Apply Now - Jobs in Jordan - Search All Jobs

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