Ready to help build Saudi Arabia's next generation mobile service?
Yes? Great! Because we're looking for talented, motivated, friendly, honest and enthusiastic go-getters just like you. And together, we're going to build Saudi Arabia's next generation mobile service.
Everyone working at Virgin Mobile shares an inspired goal - to make people happy, one phone and plan at a time. That's our business. Your job will be to help make sure that goal is achieved right here in Saudi Arabia.
Together, we'll help put the newest and coolest phones in people's hands and deliver prepaid and postpaid data plans built around their needs, and definitely have a lot of fun doing it.
Why be part of it?
At Virgin, people are our greatest asset. We truly believe that when people are treated with respect and given the freedom to be themselves, everything is possible.
From Virgin Megastores in Dubai, Virgin Mobile, and Virgin Atlantic through to Virgin Galactic we have never stopped believing that with the right people anything is possible.
When you work at Virgin Mobile, you'll be surrounded by some of the newest and coolest phones, gadgets, people and innovations out there. But remember, all that stuff means little if you lose sight of what really matters: our customers.
After all, technology is for people. And it's people who inspire us most.
The Customer Care Supervisor shall provide day-to-day leadership of a team of Customer Care Champions to achieve the highest level of customer service possible and ensure departmental goals are achieved. The Supervisor must demonstrate the highest standard of quality service, commitment and courtesy in dealing with customers and co-workers.
Duties and Responsibilities
• Review the performance of staff, identifying staff training needs and plan training sessions
• Conduct team meetings and weekly one-to-one meetings
• Conduct monthly/annual staff review sessions, coaching employee performance toward career goals
• Ensure the knowledge base is up to date
• Facilitate teamwork and ensure the effective day-to-day operations of call center
• Day to day people management and leading a team of customer care champions
• Facilitate teamwork and ensuring the effective day-to-day operations of call center
• Provide guidance and/or help to staff in resolution of difficult customer questions and develop staff understanding of problem-solving process
• Ensure optimum staffing levels through efficient scheduling and adjustments to meet peak service demands;
• Investigate and evaluate staffing models, exploring impact of various staffing models on business objectives
• Responsible for administrative duties including reporting, time sheets, schedule adherence and the maintenance and enforcing of department/company policies and guidelines
• Interface effectively with other departments to handle customer care issues quickly and efficiently
Job Details
| Date Posted: | 2013-10-04 |
| Job Location: | Jeddah , Saudi Arabia |
| Job Role: | Customer Service |
| Company Industry: | Telecommunications |
Preferred Candidate
| Career Level: | Mid Career |
| Degree: | Certification / diploma |
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