Ready to help build Saudi Arabia's next generation mobile service?
Yes? Great! Because we're looking for talented, motivated, friendly, honest and enthusiastic go-getters just like you. And together, we're going to build Saudi Arabia's next generation mobile service.
Everyone working at Virgin Mobile shares an inspired goal - to make people happy, one phone and plan at a time. That's our business. Your job will be to help make sure that goal is achieved right here in Saudi Arabia.
Together, we'll help put the newest and coolest phones in people's hands and deliver prepaid and postpaid data plans built around their needs, and definitely have a lot of fun doing it.
Why be part of it?
At Virgin, people are our greatest asset. We truly believe that when people are treated with respect and given the freedom to be themselves, everything is possible.
From Virgin Megastores in Dubai, Virgin Mobile, and Virgin Atlantic through to Virgin Galactic we have never stopped believing that with the right people anything is possible.
When you work at Virgin Mobile, you'll be surrounded by some of the newest and coolest phones, gadgets, people and innovations out there. But remember, all that stuff means little if you lose sight of what really matters: our customers.
After all, technology is for people. And it's people who inspire us most.
The Customer Care Champion focuses on meeting and exceeding the customer's expectation, delivering rapid, right first-time solutions without visible handoffs to the customer. The role's objective is to provide a customer focused service for Virgin Mobile customers via any of the available channels -- phone, email, chat, social media, to name a few, within a Contact Center environment working on shift-basis.
Duties and Responsibilities
• Answer all customer inquiries in a friendly, professional and efficient way
• Maintain customer services standards by responding to all contacts promptly, remaining courteous and professional at all times
• Provide clear and concise responses to all customer inquiries and complaints and ensures all information is accurate in response to the customer
• Follow call scripts and respond empathetically to customers
• Carry out verification checks of customer identification
• Have an excellent understanding of the complaints procedure to ensure the correct escalation is followed, where required
• Authenticate and archive customers documentation if required
• Take ownership of customer inquiries and complaints to a satisfactory conclusion
• Refer unresolved queries for further action as necessary by following a pre-defined escalation process
• Promote and upsell Virgin mobile products and service through outbound campaigns
• Respond to customer queries through online channels, e.g. social media, emails, live chat
• Promote prevention of fraud by completing internal checks and controls and escalate any breaches accordingly
• Contribute to overall achievements of required Service Level by maintaining agreed personal targets
• Assist other Virgin Mobile business functions as appropriate
Job Details
| Date Posted: | 2013-10-04 |
| Job Location: | Jeddah , Saudi Arabia |
| Job Role: | Customer Service |
| Company Industry: | Telecommunications |
Preferred Candidate
| Career Level: | Mid Career |
| Degree: | High school or equivalent |
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