Business Segment
Transportation
About Us
GE Energy Storage provides innovative energy storage systems for motive and stationary applications. It is a fast-paced business that includes design, engineering, manufacturing, commercial and service organizations focused on development and deployment of energy storage products. The GE Energy Storage business is adding new customers, expanding into new geographies, and developing new technology in its drive to become a $1+B business by 2015. We are expanding GE Energy Storage business by pursuing opportunities in the Middle East. To support pre-sale activities and customer service, we are creating the Field Service Engineer position for Pakistan and the Middle East, which will be focused on the efficient execution of key growth programs in the telecom energy storage space.
Role Summary/Purpose
The Field Engineer will provide customers with technical direction and support for GE Durathon Energy Storage systems, including hands on installation, commissioning, maintenance, and repair of these products. The Field Engineer must be able to articulate technology and product positioning to both business and technical users and must be able to identify all technical issues of assigned accounts to assure complete customer satisfaction through all stages of the system life.
Essential Responsibilities
- Install, commission (validate and verify), execute maintenance, and repair Durathon energy storage systems - Provide technical consultation and product support to technical and commercial counterparts, including communications with other Field Service Engineers, Sales, Engineering, Product Management, and Logistics teams - Participate in on-site project management (start-up and commissioning) - Communicate customer feedback to Engineering, Program Management, Sales, and Product Management - Conduct training of customer personnel via a train-the-trainer program to enable them to operate equipment safely and effectively - Develop performance & reliability reports highlighting the KPI - Provide technical support for fault isolation and troubleshooting - Recommend appropriate procedural and/or policy changes that will help overall effectiveness - Execute administrative responsibilities including monthly reports (charts / graphs), weekly service reports, weekly meetings, generating / closing audit findings, maintenance, MyLearning course completions, Quality compliance, GE policy compliance, Expense Reporting, Customer Issue Tracking, Customer Warranty Claims and support aftermarket service agreements / proposals - Communicate directly with the customer concerning final warranty decisions and the results of Material or Failure Review Boards - Coordinate return and repair of defective products in support of warranty claims or aftermarket service agreements - Travels to and remains at all assigned job-sites until assigned tasks are completed - Ensure operational excellence in the areas of integrity, controllership and compliance Travel & Location: The position involves 30% or more travel to customer and/or GETS engineering sites globally.
Qualifications/Requirements
- B.S. in Engineering (4 yr degree)- 4+ years relevant experience in technical support, field services in electrical power equipment or energy space - Demonstrated ability to exceed individual performance goals and to work with engineering & sales personnel to achieve team objectives- English language fluency (Urdu, Hinidi, Punjabi, Arabic knowledge is a plus)- Lean, six sigma, or equivalent problem solving expertise- Demonstrated accomplishments in customer-focused problem solving- Self-directed, highly detail-oriented, organized, and flexible- Ability to connect as a trusted peer at all levels of the customer organization and with GE colleagues- Intellectual curiosity and technical aptitude necessary to rapidly learn new technologies and customer applications- Excellent oral and written communication skill
Job Details
| Date Posted: | 2013-10-04 |
| Job Location: | Pakistan |
| Job Role: | Other |
| Company Industry: | Other |
Preferred Candidate
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